Leading global enterprise Apple deployments while building the next generation of IT professionals. Founded the Field Engineering Academy, mentoring 100+ engineers worldwide, and created a 10-person Deployment Success Engineering team that reduced client deployment time by 60%. Pioneered AI-powered solutions adopted by 50+ engineers across 3 regions. Consistently delivers 100% customer satisfaction across 200+ high-stakes enterprise engagements.

Built a boutique IT consulting firm from the ground up, specializing in transforming business infrastructure. Grew revenue 45% while maintaining 75% client retention through dedicated support engineering services. Established strategic vendor partnerships with Apple, Cisco, and Savant. Developed 5 IT specialists into engineering roles, creating a talent pipeline that became a competitive advantage.

Led IT operations for a 14-person team across 15+ distributed sites, achieving 100% team retention and 99% system uptime. Boosted network performance by 125% through strategic cloud infrastructure implementations. Streamlined endpoint management processes that significantly reduced support tickets while enhancing user experience across the organization.