The most meaningful feedback doesn’t come from metrics—it comes from people. Below is a collection of real comments from customers I’ve supported and teams I’ve had the privilege to lead. These testimonials reflect the values I bring to every relationship: empathy, clarity, accountability, and a genuine desire to help others succeed
What Customers Are Saying:
“My expectations were met NAY, exceeded. Laura "Jennifer" (as we in the tech world call her) Anthony provided a sense of calm in the storm that is providing ipads for an entire school district. Having that safety net that is Laura was a tremendous help. I didn't feel so alone in the process even when all my coworkers abandoned me to do ipad distribution by myself. I feel like a different person from the time the MDM was dumped on me to now. Give Laura Anthony a raise. The difference in talking to her vs my other vendors is huge. The fact you can tell she really cares that I am taken care of and that my systems will work is night and day. Most of my other systems I just have to figure it out as I am thrown in the fire.”
— Customer
“Laura - try to be less helpful, HAHA. This has made it difficult for other teams to live up to my expectations. I email those vendors and wait days or weeks for a reply. I have grown impatient because I got very comfortable with getting same day responses from Laura or her team. Politeness 10/10 Knowledge 9.5/10 response time 11/10 (she goes to 11) humour 11/10 overall score 11/10 would recommend.”
— Customer
“Have Laura and her team train the other Deployment Success Teams. Laura and her team have a very customer centric approach, clear communication and went above and beyond our expectations. She not only understood the technical intricacies but was able to communicate them in a way that was accessible and actionable for our team. Laura was proactive, highly responsive, and consistently one step ahead—anticipating potential challenges and offering solutions before they became problems. Her professionalism, patience, and collaborative spirit truly stood out. Thanks to her dedication and support, our deployment experience has been the best we've had to date. We’re grateful for her partnership and hope to work with her again in the future.”
— Customer
"Laura was absolutely fantastic—knowledgeable, personable, and confidently guided us through every step of the process. She not only helped us resolve a key issue with our initial setup, but also gave us the tools and insights to make our systems more efficient moving forward. Her suggestions were always thoughtful and effective, and she made the experience not just smooth, but enjoyable. We came away feeling more capable, confident, and prepared—thanks to her expertise and dedication."
— Customer
“Laura should lead in training other Success Teams on customer engagement. It was a fantastic experience working with Laura!!! She is a step above the rest for sure! Her expertise are obvious, but more importantly, her ability to reach out to resources to strengthen the support being provided is unparalleled. I couldn't have been more thrilled and pleased to have work with a better engineer than Laura. Although Bret came in through the journey towards the end, his impact was immediate and very positive. This has not only been a success, but have completely grew a new found appreciation for Apple Support that is appreciated.
Laura is a natural at listening to her customers and giving precise feedback and improvement suggestions - engaging whoever needs to be engaged to bring the project to a success. This was a fantastic experience!!! And really wish Laura would continue to be partnered with us through the journey as we embark on taking on more Apple products in our environment.”
— Customer
“Working with Laura was transformative. Her deep knowledge of deployment tools and platforms—combined with empathy, clarity, and calm leadership—helped us regain confidence in our entire strategy. Even after a decade of using technology in our district, Laura brought fresh insights, renewed energy, and a practical, hands-on approach that truly elevated our operations. She didn’t just support our implementation—she redefined what partnership looks like. Laura was agile, thorough, and incredibly resourceful, often digging into third-party tools and integrations to help us streamline processes and solve problems we didn’t know we had. Her background in education gave her an unmatched ability to connect with our team and understand the reality we face every day in schools. This was one of the most impactful experiences we’ve had with any vendor, and Laura is the reason why.”
— Customer
What my team is saying:
“Working with Laura is like having a coach, a cheerleader, and a best friend rolled into one. She’s always helping, always uplifting, and somehow manages to be stylish and selfless at the same time—yes, she once went barefoot to save her Oxford shoes, and we’re still talking about it. Her leadership isn’t loud, but it’s powerful. She leads with loyalty, honesty, and an effortless ability to connect with anyone.”
— Direct Report
“Laura is the kind of leader who makes you want to show up as your best self. She's THE most positive person on our team, always ready to lend an ear and offer grounded, thoughtful insight. She never pushes—she empowers. Her openness creates space for people to be their full selves, and her sense of humor makes even tough moments feel manageable. She’s someone you trust, not just because she’s smart, but because she truly cares.”
— Direct Report
“Laura brings out the absolute best in people. She leads with kindness, consistency, and a calm presence that sets the tone for the entire team. Whether it's a difficult situation or a simple day-to-day challenge, she’s always listening, always patient, and always thinking about how to support others. Her mindfulness and genuine empathy are rare—she doesn’t just lead the team, she elevates it..”